How we collect, use, disclose, and protect personal information.

NOVUS ANALYTICS PRIVATE LIMITED, operating as SiteHarbour, is committed to protecting your privacy. We provide comprehensive hosting solutions including shared hosting, WordPress hosting, domain registration, and managed and unmanaged dedicated Linux servers.

Throughout this Privacy Policy, "Services" refers to all hosting and related offerings, and "you" refers to our customers and website visitors. This policy explains how we collect, use, and protect your personal information.

We are committed to protecting your privacy and the personal information of our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard information provided through our website and services.

We collect personal data only when necessary to fulfill our contractual obligations to you or entities you represent. Specifically, we collect and process personal data to: set up and provide services; process payments; improve our services and user experience; and communicate with you regarding your account, support, and service updates.

We collect information from various sources, and you may choose not to provide certain personal data by declining to become or remain a customer. Please note that all information we hold may be included in the sale or transfer of our business or portions thereof to a third party, as permitted by law.

• Personal Information: When you register for our services, we collect personal information including your name, email address, postal address, phone number, and payment information.
• Usage Information: We collect non-personally identifiable information about how you interact with our website and services, including IP addresses, browser type, device information, operating system, referral URLs, and other usage analytics.

• Service Delivery: We use collected information to provide, maintain, and improve our hosting services; customize your user experience; and communicate with you regarding your account, technical support, billing, and important service updates.
• Communications: With your consent, we may send you promotional materials, newsletters, and marketing communications. You may opt out of marketing communications at any time.
• Legal Compliance and Rights Protection: We may disclose your information when required by law or government agencies, or to protect our legal rights, enforce our Terms of Service, or investigate potential violations.

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, and destruction. However, no method of internet transmission or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials.

We engage carefully selected third-party service providers to assist with delivering our services. These may include payment processors, upstream service providers, software vendors, analytics providers, and email service providers. These providers have access to your information only to the extent necessary to perform their specific functions and are contractually obligated to protect your information in accordance with this Privacy Policy and applicable laws.

Our website and billing portal use cookies and similar tracking technologies to enhance your browsing experience, analyze usage patterns, and understand how visitors interact with our site. Cookies may include session identifiers, preference settings, and analytics data. You can configure your browser settings to refuse cookies or receive notifications when cookies are sent. However, disabling cookies may limit certain website functionality.

We employ specialized security systems to monitor network traffic and access to protect network security, data integrity, and user privacy. These systems collect information about your interactions with our services, website, and network infrastructure (referred to as "Traffic Information") to detect and prevent unauthorized access and security threats.

In certain circumstances, Traffic Information may be shared with security monitoring firms in accordance with legal requirements or with trusted vendors if we or they believe their network or our network has been compromised. This Traffic Information may include personally identifiable data necessary to investigate and remediate security incidents.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable law. Retention periods vary depending on the type of information and the purposes for which we use it. When personal information is no longer needed, we will securely delete or anonymize it unless retention is required by law.

You have the right to access, correct, update, or request deletion of your personal information. Depending on your location, you may also have rights to data portability and to object to certain processing activities. To exercise any of these rights, please contact us using the contact details provided in this policy. We will respond to verified requests within applicable legal timeframes.

We reserve the right to modify or update this Privacy Policy at any time. Changes will be effective immediately upon posting the revised version to our website. We recommend reviewing this policy periodically to stay informed of how we protect your information.

Our Terms of Service are incorporated by reference into this Privacy Policy. Please review both documents to understand all terms governing your use of our services.

If you have questions, concerns, or wish to exercise your privacy rights regarding our practices, please contact our customer support team at [email protected]. We are committed to addressing your concerns promptly and fairly.