NOVUS ANALYTICS PRIVATE LIMITED, operating as SiteHarbour, recognizes the importance of privacy and is dedicated to providing comprehensive hosting solutions for your various needs. Our range of services includes shared hosting, WordPress hosting, domains, and dedicated servers on Linux platforms, available in managed and unmanaged options.

Throughout this Privacy Policy, we refer to these services as the “Services,” and we refer to our valued customers as “you.” To ensure transparency and address the diverse expectations of privacy, we have developed this privacy policy to outline our approach to handling potentially private information.

Thank you for choosing siteharbour.com. We are committed to protecting the privacy and personal information of our customers. This Privacy Policy outlines how we collect, use, disclose, and protect the information provided to us through our website and services.

We collect personal data necessary for the performance of the contract between us and you (or an entity you represent). Specifically, we collect personal data to set up and provide services to you and other customers; to process customer payments; to improve our services; and to communicate with our customers.

We collect information from a variety of sources; you may opt out of providing personal data covered by this Privacy Policy by declining to become or continue as a customer, as applicable. The types of information we collect and the ways in which we use or share that information are described below. It is important for you to know that all information we possess may be included in the sale of our business, or a portion of our business, to a third party.

1.1 Personal Information: We may collect personal information, such as your name, email address, postal address, phone number, and payment details when you sign up for our services or interact with our website.

1.2 Usage Information: We collect non-personally identifiable information about how you interact with our website and services. This may include IP addresses, browser type, device information, operating system, referral URLs, and other usage data.

2.1 Providing Services: We use the information we collect to provide and improve our web hosting services, customize your experience, and communicate with you regarding your account, technical support, billing, and important service-related notifications.

2.2 Marketing and Communication: With your consent, we may use your contact information to send you promotional materials, newsletters, and other marketing communications. You can opt-out of receiving such communications at any time.

2.3 Legal Compliance: We may disclose your personal information when required by law, or government agencies, or to protect our legal rights, enforce our Terms of Service, or investigate potential violations.

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We may engage trusted third-party service providers to assist us in delivering our services, such as payment processors, upstream service providers, Software vendors, analytics providers, and email service providers. These providers have access to your information only to the extent necessary to perform their services on our behalf and are obligated to protect your information in compliance with this Privacy Policy.

Our website and billing portal may use cookies and similar tracking technologies to enhance your browsing experience, analyze usage patterns, and gather information about how you interact with our website. You can modify your browser settings to refuse cookies or notify you when cookies are being sent.

Ensuring the utmost security for our network is our topmost priority. To safeguard network security, data integrity, and user privacy, we employ specialized programs that monitor network traffic and access to our network. These programs gather information about your interactions with our services, website, and network (referred to as “Traffic Information”).

In certain situations, Traffic Information may be shared with security monitoring firms in accordance with legal requirements or with our vendors who believe that the security of their own network or our network has been compromised. It’s important to note that this information might include personally identifiable data.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

You have the right to access, correct, update, or delete your personal information. If you would like to exercise any of these rights, please contact us using the contact details provided in this Privacy Policy.

We reserve the right to modify or update this Privacy Policy at any time. Any changes to the policy will be effective immediately upon posting the revised version on our website.

Please read our Terms of Service, which is incorporated by reference into this Privacy Policy, to understand the additional terms governing your use of our services.

If you have any questions or concerns about our privacy practices or this Privacy Policy, please contact our customer support team.